컴포트 인 & 스위트 댈러스-애디슨

So I booked last minute but I was expecting what I seen in the reviews… When my family and I arrived the first thing we noticed is that the landscaping was not kept up at all entered the building and building smelled old and dirty. The guy at the desk gave us one keycard for a family of four. The paint was pilling in the tub. The light and A/C didn’t work. The doors barely worked with key. The floors in the room had paint or blood stains all over them the microwave didn’t work. All the soaps and shower supplies were used and was left for us to use. The staff had to use the same elevator as the customers and it was always a wait. The free breakfast was cold and didn’t have any options at all to choose from.

One of the problems we had with the room, was that it was right next to the employees break room. I could hear water constantly running among other things. The other problem, was the room itself. Just because I booked a room through a third party doesn't make it alright to have a poor quality room. That type of room shouldn't even exist in a hotel, and no room should be next to the employees break room. There were stains on the wall. No hangers, two irons no iron board. I had to call and ask for one. Half the time when I called the front desk, the phone would keep ringing. I'd have to hang up and call back. The front desk was being difficult giving my sister lining for the sofa bed. Why wasn't it already in the room? Why did he have to give my sister a hard time? This was my first time staying at a Comfort Inn, not a good first impression.

The hotel is very old, poor conditions. AC was running all night, still didn’t cool room, had to move rooms because the tv wasn’t working, second rooms remote didn’t work.

The staff did not speak English it was very very hard to understand them. I called the day I ask if they had a hot tub and when I got here the hot tub was like maybe 80 degrees the pool was actually hotter

The bed was comfortable and the staff was friendly. The room was not clean though. The mirrors were streaky, surfaces were spotted and dusty, and there was hair on the toilet, in the tub, on the shower walls, and on the floor. There were spots on the walls where you could tell things had been spilled and not wiped down. I walked down to the lobby to ask for cleaning spray and a rag and cleaned the room myself before touching anything. The WiFi or tv didn’t work consistently and the baseboards in the rooms were coming off of the wall. Definitely needs some maintenance and cleaning, but overall an ok place to stay for one night.

The check in clerk was fast and nice. The electronic lock on the door was damaged but still worked, however I could not close the deadbolt completely. Worse was they were cleaning the carpet and the room they gave me the floor was still wet. I didn't notice until I took off my shoes and my socks got wet. I understand cleaning the carpet but block out that room until the carpet is completely dry.